Dixons Carphone is taking the next step in its transformation by joining up its UK Mobile operations with the wider business as customers change how they buy mobile devices, connectivity and technology overall.
The company will close its 531 standalone Carphone Warehouse stores in the UK and focus on selling mobile devices and connectivity through its shop-in-shops in 305 big Currys PCWorld stores and online.
The small standalone stores, representing 8% of Dixons Carphone’s total UK selling space, will close on 3 April 2020. The business expects almost 40% (1,800) of affected colleagues to take new roles internally, but sadly expects 2,900 redundancies as the businesses are brought together.
Dixons Carphone will go well beyond legal obligations in financial and other support for all affected colleagues.
This announcement is an essential next step in Dixons Carphone’s turnaround of its Mobile business as part of its strategy outlined in December 2018, to return this part of the business, which will make a £90m loss this year, to profitability.
Customers are changing the way they buy mobile devices and connectivity, replacing their handsets less often and buying them separately or as part of more flexible bundles.
The changes announced do not affect the 70 Carphone Warehouse stores in the Republic of Ireland or any operations internationally.