Staffordshire residents asked for their views on 101 and 999 services

Residents of Staffordshire and Stoke-on-Trent are being asked to share their experiences of using the police 101 and 999 services, as well as their preferences for future modes of contact.

The Police Contact Survey, run by the Association of Police and Crime Commissioners, opens today (18th May 2022) and closes at midnight on Sunday 26th June 2022.

The survey includes a series of questions exploring people’s understanding of emergency and non-emergency reporting systems, as well as newly emerging ways of contacting the police, such as web chat, online forms and messaging over social media.

The findings will help inform police forces, the Home Office and local Commissioners on any challenges around reporting to the police, and assist in forming plans for the future.

Staffordshire’s Commissioner for Police, Fire & Rescue and Crime, Ben Adams said: “When people call the police, they expect their calls to be answered quickly, for the police to respond rapidly, and for them to deal effectively with problems in their area.

“Improving call handling is a key priority in my Police & Crime Plan. Staffordshire Police’s new Chief Constable, Chris Noble, is already driving significant work to address this vital area of business, and I hold regular progress meetings with the force to ensure this work remains on track. 

“Reporting to 101 and 999 is a challenging area of business for police forces nationally, and the results of this survey will be important in understanding the needs of those contacting the police.

“I am very keen to better understand our communities’ views on police contact, and am urging as many people as possible to respond to the survey.”

Complete the survey here: https://www.smartsurvey.co.uk/s/CrimeReporting-National-Public-Contact-Survey-APCC/